Contact Us

Thank you for visiting RigidSpan. If you have questions about an order, product details, shipping, returns, refunds, or general support, please contact us using the information below.

RigidSpan is operated by SWTMAIN LLC, a Wyoming-registered e-commerce business serving customers in the United States with practical metal shelving and storage products for garages, workshops, basements, sheds, and utility spaces.

Get in Touch

You may contact us by using the contact form on this page, emailing us directly, or calling our customer support phone number during customer service hours.

Customer Support & Business Information

Store Name: RigidSpan

Legal Business Name: SWTMAIN LLC

Email: support@rigidspan.com

Phone: +1 (307) 855-1688

Business Adress: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Response Time: We aim to respond within 1–2 business days during our customer service hours.

Before Contacting Us

To help us respond faster, please include the following information when contacting support:

  • Your full name
  • Your order number, if your message is about an order
  • The email address used at checkout
  • The product name, if your message is about a specific item
  • A clear description of your question or issue
  • Photos of the product, packaging, or shipping label if your item arrived damaged, defective, or incorrect

Get in touch

Order Support

If you need help with an order, shipment, return, or refund, please email us at support@rigidspan.com or call +1 (307) 855-1688.

For order-related questions, please include your order number so we can locate your purchase faster.

Shipping Support

RigidSpan offers Free Express Shipping on eligible orders within the contiguous United States.

  • Processing Time: 1–2 business days after payment confirmation
  • Estimated Transit Time: 2–5 business days after shipment
  • Estimated Total Delivery Time: 3–7 business days from order confirmation

Delivery dates are estimates and are not guaranteed. At this time, we do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, freight forwarders, or international addresses.

Returns & Refunds Support

We offer 30-Day Returns from the delivery date for eligible items. To qualify for a return, the item must be unused, unassembled, in its original packaging, and returned with all parts, hardware, manuals, accessories, and included components.

Do not send returns to our business address or to the manufacturer without contacting us first. If your return is authorized, we will provide return instructions and the designated return address.

Product Questions

If you are unsure which shelving unit is right for your space, please contact us before placing your order. We recommend measuring your available width, depth, height, and clearance carefully before purchasing.

Important Product Use Notice

RigidSpan shelving units are designed for storage use only. Product weight capacities apply only when weight is evenly distributed across the shelves and the product is properly assembled and used as intended.

Do not climb on, hang from, exercise on, overload, modify, misuse, or use shelving racks for body-weight support.

Store Policies

Before placing an order, we recommend reviewing our store policies: