Contact Information

Thank you for visiting RigidSpan. If you have questions about an order, product details, shipping, returns, refunds, or general support, please contact us using the information below.

Customer Support

• Store Name: RigidSpan
• Legal Business Name: SWTMAIN LLC
• Email: support@rigidspan.com
• Phone: +1 (307) 855-1688
• Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Business Address

SWTMAIN LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Before Contacting Us

To help us respond faster, please include the following information when contacting support:

• Your full name
• Your order number, if your message is about an order
• The email address used at checkout
• The product name, if your message is about a specific item
• A clear description of your question or issue
• Photos of the product, packaging, or shipping label if your item arrived damaged, defective, or incorrect

Order Support

If you need help with an order, shipment, return, or refund, please email us at support@rigidspan.com. We aim to respond as soon as possible during our normal customer service hours.

Shipping, Returns, and Store Policies

Before placing an order, we recommend reviewing our store policies:

• Shipping Policy
• Returns & Refunds Policy
• Privacy Policy
• Terms of Service

Important Product Use Notice

RigidSpan shelving units are designed for storage use only. Product weight capacities apply only when weight is evenly distributed across the shelves and the product is properly assembled and used as intended.

Do not climb on, hang from, exercise on, overload, modify, misuse, or use shelving racks for body-weight support.